Question 1

What is your returns policy?

Accepted Answer

Polara Golf Australia accepts returns for refund up to 30 days after the purchase date. We are unable to do Exchanges.

Requirements:
Item(s) are in original condition (i.e. The item is in its original packaging, and the item is unworn, unused and as sold). If the item/s are returned opened or with the packaging defaced your refund will be processed less a 20% restocking fee.

Items must be appropriately packed inside a parcel, return bag or box. We cannot be held responsible for damage caused in transit where you have taken inappropriate care in returning your items.
 
NOTE: If your return does not meet the conditions outlined above, your return may be declined and sent back to you.

Question 2

Do I have to pay for return shipping?

Accepted Answer

Yes you do. Australian customers can use our Australia Post returns service for a flat fee of $10.00 (Regular Post) or organise their own postage.

CHANGE OF MIND: If you have changed your mind about your purchase or have ordered the incorrect size/specification, your item must be posted back to Polara Golf Australia at your expense.

Question 3

Where can I post my returns?

Accepted Answer

You can address the package to:
 
Polara Golf Australia
Return Number #[YourOrderNumber]
PO Box 1105
Tewantin, QLD 4565

Please make note of your return tracking number in case there is an issue locating your return.
 
NOTE: We may not accept your return should the item, or its box or packaging be marked, damaged, or not returned in a saleable condition.

Question 4

When will I receive my refund?

Accepted Answer

Once Returns are received your refund will be issued within 3 business days.
 
Your refund will be credited back to your original method of payment. Credit card refunds may take up to 5 business days for your bank to complete, depending on their processing time, this can vary greatly between card issuers, and unfortunately we are unable to influence this.

Shipping & Returns

Shipping information

When will my order be shipped?

How long does shipping take?

How much does shipping cost?

Do you deliver to PO Boxes or parcel lockers?

Do you ship internationally?

Refunds & Returns

What is your returns policy?

Do I have to pay for return shipping?

Where can I post my returns?

When will I receive my refund?