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Shipping & Returns
Shipping information
ALL ORDERS PLACED PRIOR TO 2PM AEST WILL BE SHIPPED SAME BUSINESS DAY
Australian Customers: Orders completed by 2pm AEST will be shipped same business day via Australia Post Regular Domestic Parcel Post. Metropolitian areas can expect delivery with 2-3 business days while Regional areas should expect delivery within 7 business days.**Subject to Australia Post delivery times
International Customers: We ship using the Australia Post Standard International service. Shipping times vary
All Australian orders are shipped using Australia Post Regular Domestic Parcel Post at a flat rate of $10. (Express Post available for an additional charge)
Shipping to New Zealand starts from $18 (Incrementally more depending on the size of the order).
Shipping cost for International Orders is determined by weight and is calculated when you add items to your cart. You can get a Shipping Estimate by entering your delivery details on the Cart page.
Yes, we deliver to both of these options.
Yes we do. Shipping costs are shown in the checkout.
International shipping currently limited to New Zealand and the South Pacific.
Please contact us at sales@polaragolf.com.au for international shipping options outside of these locations.
Refunds & Returns
Polara Golf Australia accepts returns for refund up to 30 days after the purchase date. We are unable to do Exchanges.
Requirements:
Item(s) are in original condition (i.e. The item is in its original packaging, and the item is unworn, unused and as sold). If the item/s are returned opened or with the packaging defaced your refund will be processed less a 20% restocking fee.
Items must be appropriately packed inside a parcel, return bag or box. We cannot be held responsible for damage caused in transit where you have taken inappropriate care in returning your items.
NOTE: If your return does not meet the conditions outlined above, your return may be declined and sent back to you.
Yes you do. Australian customers can use our Australia Post returns service for a flat fee of $10.00 (Regular Post) or organise their own postage.
CHANGE OF MIND: If you have changed your mind about your purchase or have ordered the incorrect size/specification, your item must be posted back to Polara Golf Australia at your expense.
You can address the package to:
Polara Golf Australia
Return Number #[YourOrderNumber]
PO Box 1105
Tewantin, QLD 4565
Please make note of your return tracking number in case there is an issue locating your return.
NOTE: We may not accept your return should the item, or its box or packaging be marked, damaged, or not returned in a saleable condition.
Once Returns are received your refund will be issued within 3 business days.
Your refund will be credited back to your original method of payment. Credit card refunds may take up to 5 business days for your bank to complete, depending on their processing time, this can vary greatly between card issuers, and unfortunately we are unable to influence this.
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